Waypoint Realms

Contact us

We’re a small team. Picking the right channel below gets you a faster answer.

Most questions are already answered in the help center— it covers accounts, finding and hosting games, guilds, campaigns, the Realms and their tools, memberships, and selling. If it doesn’t cover your question, use one of the routes below.

General support

Account problems, something broken, a question the help center doesn’t answer, or feedback and feature requests — email support@waypointrealms.com.

It helps to include your @username, what you expected to happen, what happened instead, and a link to the page where it went wrong.

Safety, harassment & Code of Conduct

Reporting in the app is the fastest route— posts, messages, comments, profiles, and listings each have a report action that sends us the context automatically, so there’s nothing for you to describe. You can also block or mute someone from their profile at any time.

For anything you can’t report in-app, or to appeal a moderation decision, email support@waypointrealms.com. Our expectations are set out in the Code of Conduct.

If someone is in immediate danger, contact your local emergency services first. We can’t provide emergency assistance.

Privacy & your data

For privacy questions, or to exercise your data rights, email privacy@waypointrealms.com. What we collect and why is described in the Privacy Policy.

You don’t need to email us for the two most common requests — both are self-serve under Profile → Account:

  • Export your data — download a copy of your account and content.
  • Delete your account — permanently remove your account and personal data.

Venues, stores & partners

If you run a game store, café, library, or other venue and want to list your space, schedule sessions, sell through Waypoint Realms, or run ticketed events, start with the partner application — it gets your details to the right place directly. For questions before applying, email support@waypointrealms.com.

Memberships & billing

You can change tiers, update your card, or cancel yourself from Upgrade → Manage billing, which opens our payment provider’s secure portal. For refunds, duplicate charges, or anything the portal can’t resolve, email support@waypointrealms.com and include the order number or receipt.